Training today’s multifamily associates requires a variety of methods: in-person instruction as well as various types of online learning. Amy Halstead, JVM’s director of training, recently discussed the multi-pronged approach that operators must take with UNITS Magazine.
“People most easily retain the information that’s given when it’s instructor-led and delivered onsite,” Halstead told UNITS. “But the limitation with that is it’s not very scalable. So by augmenting in-person training with our online learning management system, obviously we can reach more folks within a given timeframe.”
Common-Area Amenities Play a Critical Role in Attracting New Renters
In a recent guest column for Multi-Housing News, JVM Vice President of Operations Lecia Anderson detailed the kinds of common-area amenities required to reel in today’s discerning prospects. Among the must-have features: attractive dog parks, on-demand fitness classes, package delivery systems and electric-car charging stations.
“Today’s residents are dedicated to their pets, wellness, technology and the environment, so apartment operators would be well advised to make sure their communities accommodate these needs,” Anderson wrote.
Mission Critical: Managing Your Online Reputation
In an interview with GlobeSt.com on the growing importance of online reputation management, JVM Marketing Manager Kim Morgan details the no-nos that operators must avoid when responding to online reviews. She also says apartment companies should embrace the honest feedback that reviewers can provide.
“At JVM we say, ‘feedback is a gift,’ and we truly have that attitude when it comes to reviews – even negative ones,” Morgan told GlobeSt. “Online reviews provide an excellent opportunity to get what amounts to free market research.”
Read GlobeSt.com’s Q&A with Kim Morgan. (Note: free subscription is required to view the interview.)
JVM Renovating Aventine at Oakhurst North in Aurora, Ill.
The project at the 464-unit community in suburban Chicago will include significant improvements to building exteriors, apartment homes and common amenities. Renovations to the clubhouse and other common areas have been completed, while apartment home upgrades will be phased in as residents move out.
“With these renovations, The Aventine at Oakhurst North will be perfectly positioned to thrive, as the upgrades will give the community a competitive advantage in a submarket that has not experienced much new construction recently,” said Jay Madary, president and CEO of JVM.