Of the nearly 300 management companies working with SatisFacts, the winners achieved high levels of satisfaction due to their focus on delivering an outstanding resident experience. Given the impact of ratings and reviews, being recognized as an award winner provides winners with a powerful competitive advantage in today’s highly challenging marketplace. Doug Miller, founder and president of SatisFacts, adds, “Delivering world class service creates the ideal win-win, as residents reward the management company and ownership with their renewal – and the enormous impact reduced turnover has on NOI and asset values. And since the resident experience drives one’s online reputation, the more satisfied residents are, the more likely they will sing the praises of their community online – which clearly impacts market appeal and leasing.” JVM is among the company winners for the second year in a row due to superior survey scores across the portfolio. The partnership with SatisFacts Research fits with JVM’s mission: To consistently deliver a superior customer experience.